August 17, 2020

The Regional District of Okanagan-Similkameen (RDOS) continues to work towards restoring its internal system network and email services after an attempted ransomware attack last week. To prevent damage to the operating systems, staff isolated the network and took email, Internet and other services offline. This limited access to some content on the website including internet mapping. Vendor payments and automatic withdrawals may be delayed. Customers with utility accounts on pre-authorized payment plans have not had payments withdrawn at this time. There is currently no estimated time for resumption of these services. 

Information Services staff are exercising due diligence and working with cyber insurance experts to ensure the integrity and validation of all systems, prior to bringing them back into operation. RDOS staff currently have limited access to email and customers may see a ‘bounce back’ if they’ve sent an email to an rdos.bc.ca email in the past week. The following email addresses are available for the public to reach staff, until regular email is restored:

info@rdos.bc.ca

finance@rdos.bc.ca

engineering@rdos.bc.ca

publicworks@rdos.bc.ca

planning@rdos.bc.ca

buildinginfo@rdos.bc.ca

hr@rdos.bc.ca

cs@rdos.bc.ca

If you need to send a facsimile message, please scan the document and email it to: info@rdos.bc

An online link to access the regular RDOS board meeting on Thursday, August 20 will be posted on the RDOS website. In addition, board decisions will be reported out immediately following the meeting. The board agenda is available for viewing on the RDOS website under Hot Topics: www.rdos.bc.ca

####

For further information, please call 250-492-0237 or email info@rdos.bc.ca

 "Karla Kozakevich"

Karla Kozakevich, Chair

Regional District of Okanagan-Similkameen

CivicReady® Mass Notification System – sign up for routine and emergency notifications: https://emergency.rdos.bc.ca/civic-ready/